Terms and Conditions

These Terms and Conditions apply when you use Karavan's website, studio, assessments, memberships, group fitness programs, nutrition support, outreach activities, corporate or institutional programs, digital tools, or any other Karavan service.

By using our website or services, registering for a program, making a payment, attending a session, or submitting information to us, you agree to these Terms.

1. About Karavan

Karavan provides wellness, exercise, nutrition, assessment, outreach, public health, and behavior-change programs. Our programs are designed to improve fitness, mobility, adherence to healthy habits, and long-term health outcomes.

Karavan does not provide licensed clinical care, medical diagnosis, medical treatment, or emergency medical services. Where clinical services, diagnostic tests, prescriptions, referrals, or medical interpretation are required, these may be provided by independent licensed clinical partners, diagnostic laboratories, doctors, or other qualified professionals.

2. Use of our services

You agree to provide accurate information when registering, booking, paying, completing assessments, or communicating with us.

You are responsible for telling Karavan about any health condition, injury, pain, pregnancy, disability, medication, medical advice, or other issue that may affect safe participation in exercise, nutrition, assessment, or wellness programming.

You should consult a qualified medical professional before starting or continuing any exercise, nutrition, or wellness program if you have a medical condition, injury, symptoms, or concerns about your health.

3. Exercise and wellness risks

Exercise and physical activity involve inherent risks, including discomfort, fatigue, soreness, injury, aggravation of an existing condition, or other health events.

By participating in Karavan services, you confirm that you participate voluntarily and will follow staff instructions, safety guidance, and facility rules. You must stop immediately and inform Karavan staff if you feel pain, dizziness, shortness of breath, chest pain, unusual discomfort, or any other concerning symptom.

Karavan may refuse, pause, modify, or discontinue your participation where we reasonably believe this is necessary for safety, service quality, staff instructions, or operational reasons.

4. No medical guarantee

Karavan's programs are research-informed and designed to improve health outcomes, but results vary by person. We do not guarantee any specific medical, fitness, weight-loss, laboratory, body composition, disease-prevention, or disease-management outcome.

Information provided by Karavan is for wellness, education, exercise, nutrition, adherence, and public health purposes. It should not be treated as a substitute for medical advice, diagnosis, or treatment from a licensed healthcare professional.

5. Clinical partners and diagnostic labs

Karavan may help coordinate diagnostic tests, clinical referrals, lab reports, or related services through third-party clinical or diagnostic partners.

These partners are independent providers. They are responsible for the clinical or diagnostic services they provide, including sample collection, testing, reporting, medical interpretation, professional advice, and compliance with applicable professional standards.

Karavan may receive, store, use, and analyze clinical or diagnostic information in accordance with our Privacy Policy and your consent or other lawful basis.

6. Bookings, attendance, and cancellations

Bookings are subject to availability, capacity, staffing, safety requirements, and program rules.

Karavan may cancel, reschedule, modify, or relocate sessions where necessary due to staff availability, low attendance, safety concerns, emergencies, operational issues, weather, facility constraints, public holidays, government restrictions, or other reasonable causes.

Missed sessions, late arrivals, cancellations, make-up sessions, freezes, extensions, and substitutions will be handled according to the membership, package, corporate arrangement, or program rules communicated to you.

7. Payments, fees, and refunds

Fees must be paid according to the applicable membership, package, invoice, or program terms.

Unless otherwise stated in writing, fees are payable in advance and are non-transferable. Discounts, credits, promotional offers, referral benefits, and special pricing have no cash value and may be changed, withdrawn, or limited by Karavan.

Refunds, if any, will be handled at Karavan's discretion or according to the written terms of the specific membership, package, corporate agreement, or program. Refunds are not available for services already used, sessions missed by the participant, or non-attendance, unless required by applicable law or expressly agreed in writing.

Karavan may suspend or terminate access to services for unpaid dues, failed payments, misuse of discounts, false information, or breach of these Terms.

8. Corporate, school, workplace, and institutional programs

Where Karavan provides services through an employer, school, workplace, institution, community partner, or other organization, additional terms may apply under the relevant arrangement.

The partner organization may pay for, subsidize, host, promote, or administer the program. Karavan may share limited participation, operational, attendance, billing, or aggregate outcome information with the partner where appropriate and in accordance with our Privacy Policy.

9. Conduct

You must treat Karavan staff, members, visitors, partners, and other participants with respect. Karavan may refuse service, remove a participant, suspend access, or terminate a membership or program participation for harassment, abuse, discrimination, intimidation, unsafe conduct, damage to property, non-compliance with instructions, misuse of facilities, breach of confidentiality, non-payment, fraud, or behavior that affects safety, dignity, service quality, or Karavan's reputation.

10. Children

Children may only participate in or be present at Karavan services where permitted by the applicable program rules and with appropriate consent from a parent or legal guardian. Parents or guardians remain responsible for children in their care unless Karavan has expressly agreed otherwise in writing.

11. AI, digital tools, and wellness technology

Karavan may use digital tools, analytics, automation, or AI-supported systems to improve services, encourage healthy habits, personalize reminders or nudges, identify adherence risks, improve program quality, and support health outcomes. AI-supported tools are not a substitute for licensed clinical judgment. Karavan does not use AI to provide medical diagnosis or emergency medical care. Any medical concern should be raised with an appropriately licensed professional.

12. Privacy and data

Karavan collects and uses personal, wellness, assessment, attendance, payment, communication, feedback, and health-related information in accordance with our Privacy Policy. By using Karavan services, you agree that Karavan may use data to provide services, improve program quality, improve health outcomes, conduct analysis and research, market relevant Karavan services, and develop AI-supported adherence and wellness tools, as described in the Privacy Policy.

13. Photos, videos, and testimonials

Karavan will seek consent before using identifiable photographs, videos, testimonials, case studies, or personal stories for marketing, research, public communications, or social media, unless the material is lawfully captured in a public-facing event context and used in a reasonable manner. You may withdraw consent for future use by contacting us. Withdrawal may not affect material already published, printed, distributed, or used before withdrawal, unless removal is reasonably practicable.

14. Intellectual property

Karavan owns or licenses its website content, brand names, logos, program designs, training materials, assessment formats, educational content, software, forms, images, videos, graphics, and other materials. You may not copy, reproduce, distribute, modify, sell, publish, reverse engineer, or commercially exploit Karavan materials without written permission.

15. Website use

You must not misuse our website, systems, forms, payment channels, communication platforms, or digital tools. This includes attempting unauthorized access, interfering with systems, submitting false information, uploading harmful code, scraping content, or using our platforms for unlawful purposes. We may suspend or restrict access to the website or digital tools at any time for security, maintenance, operational, legal, or business reasons.

16. Third-party links and services

Our website or services may refer to third-party websites, apps, payment providers, diagnostic labs, clinical partners, employers, schools, institutions, or other service providers.

Karavan is not responsible for third-party services, websites, content, acts, omissions, errors, delays, professional advice, or independent terms and privacy practices.

17. Limitation of liability

To the fullest extent permitted by applicable law, Karavan is not liable for indirect, incidental, special, consequential, or punitive loss, loss of profit, loss of business, loss of data, reputational loss, or loss arising from events outside our reasonable control.

Karavan does not exclude liability that cannot lawfully be excluded, including liability for fraud, willful misconduct, or any other liability that applicable law does not permit us to limit.

Your use of Karavan services is subject to your own responsibility to provide accurate information, follow safety guidance, seek medical advice where needed, and participate within your own capacity and medical limits.

18. Changes to services and Terms

Karavan may update services, prices, schedules, facilities, staff assignments, program formats, packages, website content, and these Terms from time to time.

The latest version of these Terms will be posted on our website. Continued use of Karavan services after changes are posted means you accept the updated Terms.

19. Governing law and disputes

These Terms are governed by the laws of Pakistan.

Any dispute arising from or relating to these Terms, the website, or Karavan services will first be addressed through good-faith discussion. If the dispute is not resolved, it will be subject to the competent courts of Islamabad, Pakistan, unless applicable law requires otherwise.

20. Contact

For questions about these Terms, email info@karavan.com.pk. We will respond to you within 2 business days.